Sr. AI Risk Product Manager, AI.x

Belvedere Tiburon, California
Charles Schwab
Position Type: Regular
Your opportunity

At Schwab, you will build a rewarding career while making a difference in the lives of our millions of clients. Here, innovative thinking meets creative problem solving as we work together to challenge the status quo. We believe in the power of collaboration and value being together in the office, which is why this role is based on-site in our San Francisco office. Joining Schwab means joining a company committed to transforming the financial industry and putting clients at the center of everything we do.

Schwab’s AI Strategy & Transformation team-known as AI.x-is the central hub for Artificial Intelligence at Schwab. We are an integrated product, engineering, strategy and risk team, all based in San Francisco. We help set the enterprise vision for AI, invest in the most promising opportunities, and accelerate delivery across the company. We also build the core platform that powers AI at scale and explore next-generation GenAI efforts that will redefine how we serve our clients.

Senior AI Product Managers on AI.x, play an essential role in advancing Schwab’s priorities by driving the development and execution of innovative AI product strategies. This position offers the opportunity to help shape Schwab’s future with AI, create transformative solutions that serve millions of clients, and grow your career in one of the most dynamic areas of technology today.

As a Senior AI Risk Product Manager on AI.x, you will help advance Schwab’s risk management and compliance goals by driving the development and execution of innovative AI product & workflow experiences in partnership with our Risk Management, Compliance, and Cyber teams. Your work will focus on identifying and executing on opportunities to leverage GenAI to enhance control testing and risk monitoring across operational, corporate risk oversight, and cyber risk management. Long term, you will help develop agentic tools that reduce manual burden, improve detection, and drive stronger governance outcomes. This is an opportunity to shape the future of AI-driven risk management , create transformative solutions, and grow your career in one of the most dynamic areas of technology today.

What You’ll do

• Collaboratively define the GenAI platform vision and roadmap for risk, compliance, and cyber use cases.
• Partner with R&D and risk stakeholders to identify impactful projects and define evaluation strategies for measuring and monitoring the quality of generative AI output in risk and compliance contexts.
• Participate in model validation to ensure continued performance, regulatory alignment, and business value of AI tools.
• Define metrics to estimate hallucination impact, output acceptance, safety concerns, and compliance effectiveness.
• Communicate key metrics and risk insights to both technical and non-technical stakeholders, highlighting trends, variance, and business impact.
• Distill MVPs and iterative deliverables from long-term product visions and goals, focusing on risk and compliance transformation.
• Champion the near-term product vision, ensuring alignment with Schwab’s strategic goals and regulatory requirements.
• Oversee the product lifecycle from concept to launch, including user research with risk and compliance teams, requirements gathering, and go-to-market strategy.
• Proactively identify and mitigate risks throughout the product development process, with a focus on regulatory and operational risk.
• Build enablement and onboarding plans to empower internal risk and compliance teams to leverage platform tools.
• Rigorously and dynamically prioritize the product roadmap, ensuring the development team is creating value with each iterative delivery.

What you have

Required Qualification

• BA/BS degree
• 7-10+ years of professional IT or Product development experience
• 5+ years of direct product experience
• 3+ years of experience working closely with software engineers
• Demonstrable understanding of generative AI technology, architecture, and terminology including LLMs, RAG, system prompts, agentic, etc.
• Experience using/building generative AI solutions, ideally in risk, compliance, or cyber domains.

Preferred Qualifications:

• MBA, JD or Graduate degree in Computer Science or other field related to AI.
• Professional experience in engineering, data science, risk management, compliance, or related field.
• Experience building Agentic workflows (e.g., with Copilot Studio, Vertex AI Agent builder etc.).
• Outstanding verbal and written communication skills with demonstrated ability to communicate effectively with all levels of the organization.
• Familiarity with financial services and the regulations that apply to the industry.
• Strong business influence skills.
• Ability to distill strategy, analytics and varied sets of input to drive decisions across stakeholder communities.
• Building credibility with peers and key stakeholders (at all levels of the organization) to be able to drive action. Ability to develop multiple solutions to the same problem and identify the common failure modes associated with each.
• Passion for identifying user pain points, generating ideas to relieve them, and acting swiftly to test potential solutions.
• Self-starter with outstanding organizational skills, attention to detail, and desire to continually reevaluate existing products and processes.
• Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic.
• Curiosity to continually learn and keep up to date with the latest GenAI capabilities.
• A strong track record of performance.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance