Service Desk Coordinator NEW

Arden Personnel

Job Title: Service Desk Co-Ordinator Location: Redditch Type: Permanent Salary:£26,850 per annum

Are you a practical, organised problem-solver who can hit the ground running?

We are recruiting for a Service Desk Coordinator to join the team at AGGORA in Redditch. This is a permanent post for a candidate who is straightforward, reliable, and ready to slot into a busy team without needing hand-holding

You will be the central point of contact for clients and internal teams, taking accountability for repair jobs from start to finish.

• Coordinate Service Operations: Log service requests, prepare and send RAMS, arrange site access permits, and notify stakeholders of attendance and job progress.
• Manage Communication: Handle inbound and outbound calls regarding equipment repairs and client enquiries.
• Track Progress: Ensure jobs are completed successfully by tracking progress and providing timely updates.
• Admin Support: Maintain internal systems with accurate job status information and perform general administrative duties.

About You

• Quick Starter: You are able to pick things up quickly and work with independence.
• Solid Customer Service: You have previous experience in a similar role or administration, with the ability to build relationships with stakeholders
• Detail Oriented: You are accurate and careful, demonstrating a high degree of attention to detail and a methodical approach to work.
• Resilient: You are disciplined and able to work under pressure and time restraints.
• Tech Savvy: You are computer-literate with excellent skills in Microsoft Word and Excel

The Company

You will be joining a company that values being supportive, efficient, and responsible. They are looking for a team player who is honest, enthusiastic, and willing to work extra hours when required to complete tasks.

• You will earn a salary of £26,850 per annum
• You will be working Monday to Friday 08.30-17.00 with a 30-minute break. There will be no weekend working.
• There is a pension scheme with contributions of 5% being matched by the company
• You will have a health cash plan
• Enhanced Maternity and Paternity is available
• You will get discounts for certain online and high street retailers.
• You will have 25 days holiday plus your bank holidays, and you can also buy an additional 5 days on top of that.
• Employee reward programs, to celebrate the achievements of employees
• Long service awards starting at 5 years

How to Apply If you are a practical individual who wants to get the job done, please contact Arden Personnel today or apply with your CV.

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We re reviewing CVs for this Service Desk Coordinator early applications are encouraged.

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We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon.
We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

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