BC Support (1st/ 2nd line)

Nigel Frank International

Job Title: Business Central Support Consultant (1st & 2nd Line)
Location: Home-based (with occasional travel to office)
Salary: 30,000 – 43,000 (depending on experience)

Role Overview:
We are currently looking for a Business Central Support Consultant to join a dynamic and growing team at one of the largest and longest-standing Microsoft Dynamics partners. This role will provide support to clients across a variety of industries including manufacturing, finance, supply chain, and retail. The role offers the opportunity to work on new projects and provide post-go-live support to customers.

Key Responsibilities:

• Provide 1st or 2nd line support for Dynamics 365 Business Central (D365 BC) to clients across multiple industries
• Troubleshoot and resolve issues related to D365 BC, ensuring high levels of customer satisfaction
• Assist with post-go-live support and help clients optimise their use of the system
• Work closely with project teams on new implementations and upgrades
• Occasional travel to the West-Midlands office for team meetings and induction (first week on site)

Required Experience & Skills:

• A minimum of 1-2 years of experience supporting D365 BC (either from a partner or end-user background)
• Strong technical understanding of D365 BC and its modules
• Excellent problem-solving and communication skills
• Ability to work independently as well as part of a team
• Self-motivated with a desire to learn and grow within the company

Role Specifics:

• 1st Line Support: Up to 30k
• 2nd Line Support: Up to 43k
• The roles are focused on growth with plenty of opportunities to progress as new projects come in.
• Initial induction will be on-site during the first week, after which the role will be home-based with occasional travel for on-site visits.

How to Apply:
If you’re looking to further your career in D365 BC support and join a forward-thinking company, we’d love to hear from you! Apply now to be part of an exciting and growing team.