Field Support Engineer / Desktop Support

Amherst, New York
MPower Plus

Title: Field Support Engineer / Desktop Support

Location: Lake Success, NY (Onsite)

Experience: 3-5 Years

Role Overview:

We are looking for a Field Support Engineer with strong desktop support experience to provide onsite technical support, troubleshoot hardware/software issues, and support end users in a fast-paced environment.

Key Skills:

• Desktop Support / Field Support experience
• Hardware & software troubleshooting
• PC deployment & peripheral setup
• Windows desktop support
• Strong communication and customer support skills

Responsibilities:

• Deploy and configure PCs, laptops, and peripherals
• Troubleshoot desktop, connectivity, and user issues
• Coordinate with vendors and internal IT teams
• Perform maintenance and upgrades on desktop systems
• Escalate unresolved issues appropriately
• Follow IT policies, documentation, and security procedures

Requirements:

• Willingness to work onsite and rotational shifts
• Candidate must have their own vehicle