Junior Infrastructure Engineer

Hebburn, Tyne And Wear
Jackson Hogg

Junior Infrastructure Engineer

Exclusive Opportunity !

Location: Predominantly office-based

Hours: Monday – Friday

The Opportunity

A fantastic opportunity for a 1st Line Support Engineer ready to step up into infrastructure and networking. This role offers hands-on exposure across core IT operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment.

If you’ve mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering – this is your next step.

Responsibilities:

• Managing and resolving IT support tickets (2nd line level exposure)
• Handling password resets, account administration, and access controls
• Laptop and desktop builds, imaging, and deployments
• Supporting Microsoft 365 and core business systems
• Assisting with network support and troubleshooting
• Supporting hardware, software, and peripheral issues
• Contributing to cyber security best practices and security monitoring
• Escalating and working alongside senior infrastructure engineers

Ideally you will have:

• Approx 1 year experience in a 1st Line / Service Desk role
• Strong troubleshooting mindset and customer service skills
• Experience with laptop builds and user administration
• Genuine interest in infrastructure, networking, and cyber security
• Eagerness to learn and progress technically