Customer Liaison Advisor

Walton-on-thames, Surrey
CVL:LDN

Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on!

Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract.

To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works.

Salary to £40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline

Customer Liaison Advisor Key Essentials:

• Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works
• Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner
• The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines
• Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules
• Maintaining accurate records of customer interactions, feedback and resolutions
• Supporting the implementation of customer engagement strategies to improve community relations
• Conducting site visits where required to ensure residents are informed and supported throughout project works
• Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders

Customer Liaison Advisor Requirements:

• Previous experience working as a Customer Liaison Advisor / Officer
• Strong communication and interpersonal skills with the ability to deal with challenging situations professionally
• Ability to build positive relationships with residents, local authorities and project teams
• Full UK driving licence is essential due to travel between project sites

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